Terms & Conditions

1. Introduction

Shree Vachchhraj TaxTech (“Platform,” “we,” “our,” or “us”) provides online facilities for registered agents to request Income Tax Return (ITR) filing, GST registration, GST return filing, document management, and related services.

These Terms & Conditions govern the use of the Platform by agents, administrators, and authorized filing team members. By registering, making a payment, or using the Platform, you agree to these Terms, subject to applicable law.

2. Agent Registration and Account Approval

1. Agents must provide accurate registration details, including their name, mobile number, and email address.
2. A one-time verification fee of ₹99 is payable unless the Platform officially changes the fee.
3. Required OTP verification and administrative approval must be completed before an agent account is activated.
4. Payment of the verification fee does not guarantee approval.
5. We may reject, suspend, or deactivate accounts for legitimate reasons, including false information, suspected fraud, security concerns, or material violations of these Terms.
6. Agents must protect their login credentials and promptly report suspected unauthorized access.

3. Services

The Platform may provide:

• ITR filing assistance and processing.
• GST registration assistance and processing.
• GST return filing assistance and processing.
• Customer document submission and management.
• Filing status updates and acknowledgement downloads.
• Related support and complaint handling.

4. Service Fees and Payments

1. Agents must pay the applicable fee displayed on the Platform before a service request is processed, unless otherwise stated.
2. The price accepted at checkout ordinarily applies to that transaction.
3. Agents must verify the selected service, customer information, and charges before payment.
4. Requests may remain pending until payment is confirmed.
5. Transaction records may be maintained for accounting, reconciliation, security, and dispute resolution.

5. Refunds, Cancellations, and Replacement Credits

Payments are generally non-refundable merely because an agent changes their mind, selects an incorrect service, or supplies incomplete or incorrect information.

Where an eligible service-processing issue is verified, we may provide one replacement service credit for the affected service or an appropriate alternative of equivalent value, where legally permissible.

Replacement credits are not redeemable for cash. They do not replace any monetary refund or payment reversal required by law or payment-provider rules.

Failed payments, duplicate charges, and other payment disputes will be investigated and corrected as required by applicable law. Please refer to our separate Refund & Cancellation Policy.

6. Agent Responsibilities

Agents must:

1. Obtain the necessary customer authorization before submitting personal information and tax documents.
2. Provide genuine, accurate, complete, and readable documents.
3. Review customer information before submitting filing requests.
4. Respond promptly to requests for corrections or missing information.
5. Protect customer confidentiality and use the Platform only for lawful purposes.
6. Comply with applicable tax, privacy, data-protection, and other laws.

7. Customer Data and Confidentiality

Customer information may include PAN, Aadhaar details where necessary, contact details, bank information, income records, investment details, Form 16, GST records, and other documents relevant to the requested service.

We use such information for authorized service processing, customer-document management, support, security, and applicable legal obligations. Access is restricted to authorized personnel according to their responsibilities.

8. Processing Times and Filing Outcomes

Processing times may vary depending on document completeness, service complexity, workload, and system availability.

We do not guarantee government approval, a particular tax outcome, or a specific processing time. Agents must communicate relevant requirements and filing outcomes to their customers.

9. Intellectual Property and Acceptable Use

The Platform's original branding, design, software, text, and other materials are owned by or licensed to the Platform, subject to third-party rights.

10. Suspension and Termination

We may restrict, suspend, or terminate accounts for suspected fraud, unlawful activity, security risks, misuse of customer data, or material violations of these Terms.

11. Third-Party Services

The Platform may rely on payment providers, government portals, hosting providers, and authentication services. Their availability and terms may be outside our control.

12. Limitation of Liability

To the extent permitted by law, we are not responsible for losses caused by inaccurate information supplied by agents, unauthorized user actions, government portal interruptions, or third-party failures beyond our reasonable control.

13. Changes to These Terms

We may update these Terms to reflect changes in services, security practices, pricing, or legal requirements.

14. Governing Law and Disputes

These Terms are governed by the laws of India. Users may contact our support team to seek an amicable resolution.

15. Contact Information

For questions, complaints, or concerns about these Terms, please contact us using the details above.